Bolt, the biggest on-demand mobility platform in Africa, has opened a driver engagement center to better connect with drivers and address their issues.
The driver engagement center is in Randburg, Johannesburg, and can only be reached by appointment to ensure that driver problems are handled smoothly and effectively.
The launch of the engagement center improves the benefits, such as better support for drivers, better communication methods, training opportunities, community building, problem-solving, driver appreciation, and a positive company image. Visitors can also use the center as a Lost and Found, where they can get back personal things they left in Bolt vehicles while riding.
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What They’re Saying
Takura Malaba, Regional Manager for East and Southern Africa, said, “This announcement is part of our earlier promise to invest €500 million in our operations over the next two years to grow and improve the support we give to our services in Africa.”
We want our drivers to do well and make more money because they are the heart of our business. To show our commitment even more, we are also looking for a Community Specialist in South Africa. This person will be in charge of organizing and carrying out driver engagement programs across all of our channels, working with the local operations teams.
Why it’s Important
The Automobile Association (AA) and Bolt teamed up earlier this year to give cars access to an emergency response service built into the app. When this service is activated, it sends the driver’s information and position to AA’s 24/7 call center. Private security and emergency services are then sent to the scene right away.
As another benefit, drivers can get free trauma counselling through our service provider, Oaksure, after any stressful event while using the platform.
In addition, Bolt offers Trip Protection, an insurance plan that covers emergency medical costs, lasting disability, and death caused by an accident while on abatement. Finally, drivers can get six free consultations a year thanks to a relationship with TeleDoctor. With this agreement, drivers can talk to doctors using a telehealth platform instead of going to the doctor’s office in person.