Ghana is set to transform public service delivery by moving 16,000 government services online through a major upgrade of the Ghana.gov platform.
This ambitious digital overhaul, announced on July 3, by the Minister of Communication, Digital Technology and Innovation, Samuel Nartey George, promises to bring government services directly to citizens and businesses, enhancing convenience and transparency.
Faster, more accessible government services with Ghana Card integration
Currently, the Ghana.gov portal supports about 1,500 to 2,000 services such as payments, permits, registrations, and licenses.
The upcoming redesign will expand this number dramatically to 16,000 services, making it a comprehensive one-stop digital hub.
“This upgraded portal will enhance transparency, convenience and reliability in accessing government services,” Minister George said.
The new platform will feature significantly faster access and full integration with the Ghana Card, the national ID system.
This integration will authenticate users and personalise service delivery, reducing fraud and improving accountability.
The interface will be intuitive and streamlined, designed for ease of use by individuals and businesses.
The redesign aligns with Ghana’s broader digital transformation efforts to reduce bureaucracy and improve turnaround times.
Partnership with NITA and commitment to digital governance
The Ministry of Communication works closely with the National Information Technology Agency (NITA) to re-engineer the Ghana.gov platform.
This partnership ensures the platform’s technical robustness and security. After a public tender process, the upgraded site will launch in the fourth quarter of 2025.
Once operational, Ghanaians can complete transactions online, eliminating the need for physical visits to government offices.
Minister George emphasised the government’s commitment to protecting citizens’ freedoms amid the digital shift.
Alongside the platform upgrade, a National Misinformation and Disinformation Bill is nearing completion to combat false information online while safeguarding free speech rights.
This digital initiative marks one of the most extensive efforts in West Africa to modernise government services and improve citizen engagement.
“We are laying the digital rails for a smarter, more efficient state,” said Samuel Nartey George. “It will change how government and citizens interact”.
The Ghana.gov platform upgrade represents a bold step in making government services more accessible, efficient, and transparent for all Ghanaians.