Liquid C2, a division of Pan-African technology company Liquid Intelligent Technologies (Liquid), collaborated with INOVO to provide its multichannel cloud contact centers to customers in Zimbabwe, Zambia, Kenya, Rwanda, Uganda, and South Africa.
INOVO’s cloud contact centre solution optimizes channels, auxiliary processes, data, and staff to boost productivity and customer service quality. The technology is completely adjustable and extendable, allowing enterprises to add features as required securely.
“Most technology runs in functional silos. This is why, according to Wynand Smit, CEO of INOVO, “so many firms provide disconnected, impersonal, and unsatisfying consumer experiences.” “Our cloud contact centre solution, in conjunction with our industry knowledge and experience, helps to close that gap.”
“We make it easy for businesses to connect all of their existing business applications, systems, customer contact channels, and data sources while also adding and deploying industry-leading DPA, contact centre, analytics, and workforce optimisation solutions to improve productivity and customer experience. “We are committed to providing a single, flexible cloud solution that provides all of the resources and insight required for African businesses to enhance their customer experience efficiently,” Smit says.
RelatedPosts
Read also: MENA’s ZainTech buys UAE’s Adfolks for cloud services
Winston Ritson, Chief Operating Officer of Liquid C2, says, “This collaboration enables businesses to have complete control over their customer journey.” “Whether you’re a bank, a hotel chain, or a retail chain, the most important aspect of any business is its customers, and this solution enables seamless and hyper-personalized engagement with customers across all channels.”
We’re all about connecting people throughout Africa, and we’re pleased to provide a better way for our customers to interact with theirs via INOVO’s secure cloud contact centre solution.”
“Liquid is an ideal partner for INOVO because it continues to invest in connecting the African continent.” By using their infrastructure, we can ensure timely delivery and technical expertise in-country. “As this partnership grows, Liquid C2 will be able to significantly assist us in selling our products in new markets,” says Wynand Smit, CEO of INOVO.
Liquid C2 and INOVO have partnered forces to make it easier and quicker for contact centres to improve their end-to-end customer experience.
What to know about Liquid C2
Liquid C2 is a division of Liquid Telecom, a global leader in communications solutions serving mobile operators, carriers, corporations, media and content organisations, and retail customers in 17 countries with ultra-reliable connections, hosting and co-location, and digital services.
Since its inception, Liquid C2 Services has been driven by a passion for business and an insatiable appetite for learning. We are one of the few cloud service providers that provide both direct and indirect Microsoft services, enabling you to rapidly expand your business whether you are a reseller or an end customer.
About INOVO
INOVO is a cloud contact centre solutions provider emphasising business results above enablement. The company’s clients vary from 10 to a few thousand seats across multiple sectors, including financial services, retail, telecommunications, healthcare, BPO, hotel, and travel.
The company was created in 2006 by a group of seasoned contact centre specialists who got together to disrupt the South African contact centre market. Adopting a “partner” rather than a “vendor” model aimed to offer business services beyond providing excellent technology and focused on knowing and solving a customer’s individual requirements.