Microsoft has unveiled Copilot Chat, an advanced conversational AI tool aimed at revolutionising productivity and workflows across its platforms.
Announced on Wednesday in a blog post, the tool integrates AI into everyday tasks, empowering businesses and individuals to achieve more efficiently.
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Copilot Chat in Microsoft 365
Copilot Chat operates seamlessly across Microsoft 365 applications like Word, Excel, Teams, and Outlook. It utilises GPT-4o technology to assist users in creating, summarising, analysing, and managing data. This tool also enables real-time collaboration, streamlines communication, and automates complex tasks, reducing the time spent on repetitive work.
According to Microsoft’s blog post, "Copilot Chat is the chat experience you’ll use every day—powered by broad knowledge from the web, built on GPT-4o, and designed to be safe and secure for business use." This robust integration ensures that businesses benefit from personalised assistance and enhanced productivity.
New capabilities and Pay-As-You-Go agent options
With the introduction of agents in Copilot Chat, users can now automate business processes using natural language. These agents, built in Microsoft Copilot Studio, enable customer service representatives, marketers, and technicians to perform tasks effortlessly. The feature is available as a metered service at $0.01 per message or via pre-paid packs costing $200 for 25,000 messages per month.
Additional features include Tenant Graph Grounding, which enhances agent responses with relevant organisational data for $0.30 per retrieval, and Autonomous Actions, which automate complex workflows for $0.25 per action. These capabilities offer organisations flexible billing options and the ability to scale AI adoption effectively.
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Driving ROI through AI innovation
Satya Nadella, Microsoft CEO, emphasised the broader vision: “Our ambition is to empower every employee with a Copilot and to transform every business process with agents." He added that this transformation unlocks enterprise-wide ROI by integrating AI into critical workflows.
Users can explore the free or paid versions of Copilot Chat via the Microsoft 365 Copilot app, now available on Windows, Android, and iPhone app stores. The rollout aims to accelerate AI transformation and ensure every organisation benefits from innovative, secure, and scalable AI solutions.
