The largest mobile network operator in Africa, MTN South Africa, has partnered with LotusFlare, a cloud-native digital commerce and monetisation platform for communications service providers (CSPs), to support strategic initiatives in the South African market.
According to the announcement made on Wednesday, MTN wants to increase its agility to satisfy the changing needs of its customers by utilising LotusFlare’s Cloud platform and its vast experience in digital commerce and monetisation.
MTN to leverage LotusFlare’s partnership to enhance customer experience
MTN hopes to raise the bar for innovation and improved customer service with this initiative. An important turning point in MTN’s strategy for the South African telecom market is this partnership.
“We are thrilled to partner with MTN South Africa, a true leader in the African telecommunications market, and support them on this transformative journey. We believe our Cloud platform will enable MTN to achieve its vision of delivering a truly exceptional experience to its customers,” said Sam Gadodia, CEO, LotusFlare.
Divyesh Joshi, Chief Strategy and Transformation Officer, MTN SA corroborates Sam’s statement, saying, “Partnering with LotusFlare marks a significant milestone in our ongoing dedication to providing a world-class experience for our customers across South Africa. This collaboration will enable us to transform and elevate our services, further strengthening our position as a leading telecommunications provider in the country.”
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About LotusFlare
LotusFlare’s purpose is to design, create, and constantly advance a digital commerce and monetisation platform that simplifies technology and customer experience to offer valuable outcomes to organisations.
Communications and media service providers can lower operating costs, improve customer engagement, and innovate freely with LotusFlare Digital Network Operator Cloud, a cloud-native business support system (BSS).
About MTN South Africa
Based in South Africa, MTN South Africa is a telecommunications provider.
MTN holds about 37 percent of the South African market and is traded on the Johannesburg Stock Exchange (JSE) under the share code MTN.
It serves 20 million clients in South Africa with voice, data, and telemetry products and services.