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Nairobi becomes Glovo's real-time operations centre

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Nairobi becomes Glovo’s real-time operations centre

Modupeoluwa Olalere by Modupeoluwa Olalere
January 25, 2025
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Nairobi becomes Glovo's real-time operations centre

Nairobi becomes Glovo's real-time operations centre

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On Thursday, Glovo, the Spanish on-demand delivery service, announced Nairobi as the location for its global real-time operations hub. 

This decision marks a significant milestone in recognising Africa’s growing role in the tech sector and highlights Kenya’s vibrant entrepreneurial ecosystem.

Read also: E-commerce Copia to shut down due to unprofitability

The Nairobi hub’s role

The Nairobi hub will serve as the nerve centre for Glovo’s operations across 23 countries. With over 160 agents working around the clock, it will focus on real-time monitoring and response, overseeing order fulfilment, rider logistics, and customer inquiries. 

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Caroline Mutuku, Glovo’s General Manager for Kenya, emphasised that this hub is crucial for enhancing operational efficiency and customer satisfaction.

Economic impact and growth

Glovo’s establishment of this hub is expected to create numerous job opportunities in Kenya. Kenya’s growing tech talent pool has made it a major player in Africa’s technology sector.

Chidera Akwuba, Head of Public and Government Relations for Sub-Saharan Africa, stated, “By supporting SMEs and leveraging Kenya’s innovative ecosystem, we aim to create long-term value and impact for the Kenyan economy.”

The hub will streamline rider onboarding and provide multilingual support to cater to diverse markets. 

Read also: Glovo shuts down operations in Ghana due to low profit

About Glovo

Glovo, founded in 2015 by Oscar Pierre and Sacha Michaud in Barcelona, is an innovative on-demand delivery platform transforming how consumers access food, groceries, and everyday essentials. 

With over 80 million downloads and operations in 23 countries, Glovo connects users with local businesses through its mobile app, allowing quick and efficient deliveries.

The company emphasises community empowerment and sustainability. It has been carbon neutral since 2021 and actively works to reduce its environmental impact through various initiatives. 

Glovo’s platform supports small businesses, enabling them to thrive by providing access to a broader customer base.

Tags: AfricaGlovoNairobi
Modupeoluwa Olalere

Modupeoluwa Olalere

Modupe is a tech content writer with 3+ years of experience turning complex ideas into clear, engaging stories. She covers innovation, digital trends, and emerging technologies. When she’s not writing, she’s exploring new tools or tracking trends shaping Africa’s tech ecosystem.

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