Payday, a financially troubled company, has announced in a statement that it will take action to address MasterCard-related problems with its clients. This is done to make sure that its users’ finances are safe.
Payday says all impacted cards have been defunded, and the remaining balances have been added to the customer’s digital wallets. The financial service provider says again that it wants to make the user experience better and stresses that customer funds are now safe.
In this area, Payday has made it easier for people to download their Mastercard bills, which are:
Open the Payday app on your phone and look for the ” icon in the top-right spot.
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Just click the “Download” button, then choose Cards,” and choose the period you want.
If you choose “Mastercard,” the statement will be sent to your email quickly.
Payday also encourages customers with questions or concerns to use the easy in-app chat tool. This makes sure that any problems can be solved quickly and directly.
Read also: Payday returns to Rwanda using SpaceX’s Starlink
How Payday caused the MasterCard withdrawal problem
Popular Twitter account @PIDOMNIGERIA tweeted about PayDay founder and CEO Favour Ori on August 21. The tweet accused Ori of exploiting his software to steal from Nigerians and other Africans.
These charges included “dubious exchange rates,” limits on withdrawing or moving funds, making them inaccessible, and a lack of customer service.
Favour Ori, the CEO, has been openly accused of these actions before, as customers recounted in the comments area below the tweet.
Payday ended its USD Mastercard connection a few weeks ago but had trouble withdrawing cash. The financial company stated that the problem was uncommon because it had been solved before. It took longer than planned this time.
According to reports from a customer complaint investigation two months earlier, These concerns involved scams on the site that led to unapproved account deductions or disparities in funded amounts.
Even though the unapproved trades happened, the site did not compensate or pay back the hurt users. However, a user and expert in hacking said the program has many problems that make it hard to use.
Payday has fixed the problems that many customers are having with their accounts in response to recent complaints.
Favour Ori claimed to Reports that the company’s service providers were to blame for these issues.
According to Ori, these technological issues have harmed the company’s services and caused the issues listed.
Some payday clients’ reactions to the remark
In every case. Customers like Sir Odiong reported on X that his final account balance was $31.87, indicating that some users of the financial service provider are still unsure of the meaning of the founder and CEO of PayDay’s recently released statement. At first, he was given 11 cents back. After sending an email, he was told that the return was being worked on. But yesterday, he got an extra $0.11, which has made him nervous. After reading their statement, he found some problems. He asks the company to investigate and fix the case so everything is clear.