In a pioneering move to revolutionise the service industry, Pesapal has introduced Pesapal Tips, an innovative cashless tipping solution seamlessly integrated into the Sabi Point of Sale (POS) machine.
This groundbreaking feature aims to streamline the tipping process, allowing customers to express their appreciation for outstanding service without the need for physical cash.
Simplifying Tipping with Pesapal Tips
Pesapal Tips is designed with the service industry workforce in mind, simplifying the tipping process for both customers and service personnel. This transformative feature is embedded within the Pesapal Sabi PDQ, ensuring a secure and swift experience. Customers can now effortlessly show gratitude for exceptional service without the constraints of traditional cash transactions.
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A Transparent and Customizable Experience
The process is straightforward – customers enter the bill amount into the Pesapal Sabi PDQ, tap the ‘TIPS’ option on the POS display, and proceed to authorise the transaction through secure verification methods. The system generates three receipts for transparency, providing tangible evidence of the transaction. This transparent approach enhances the overall customer experience and ensures that the tipping process is secure and verifiable.
Businesses can customise Pesapal Tips through the merchant dashboard, tailoring tipping options to their specific preferences. This includes defining tip rates as a percentage of the total sale amount. The flexibility to customise tipping settings allows businesses to create a seamless and secure tipping experience, ensuring satisfaction for both customers and service personnel.
Embracing Contactless Gratitude
With the increasing prevalence of contactless payment methods, Pesapal Tips eliminates the frustrations associated with cash transactions for tipping. Customers no longer need to worry about carrying cash to express their gratitude, and service personnel can receive their tips quickly and safely.
The Pesapal Tips feature on the Pesapal POS is designed to benefit various service personnel, including cashiers and waiters. The process begins when a customer expresses interest in leaving a tip for exceptional service. The waiter, armed with the Pesapal Tips option, guides the customer through entering the bill amount into the Pesapal Sabi PDQ and tapping the ‘TIPS’ option on the display. The customer can then authorise the transaction through secure verification methods, ensuring a seamless and secure tipping experience.
Upon successful authentication, the Pesapal Sabi PDQ generates three receipts – one for the merchant, one for the customer, and one for the cashier. These receipts provide a comprehensive record of the transaction, displaying the bill charged, the total amount, and the tip amount. The transparency of this process enhances the trust between customers and service personnel.
The Impact of Pesapal Tips
Pesapal Tips not only transforms the tipping experience for customers but also ensures that service staff receive their well-deserved tips in a timely manner. As part of the process, the accumulated tips are disbursed via M-PESA or Openfloat to the phone numbers indicated on each transaction. This innovative approach enhances motivation and job satisfaction among service staff, creating a positive impact on the overall service industry landscape.
Pesapal Tips signifies a new era of gratitude, empowering customers to acknowledge exceptional service even when cash is not readily available. The feature’s integration into the Pesapal Sabi POS machine ensures a seamless and secure tipping experience, setting a new standard for service excellence in the digital age. As businesses embrace this innovative solution, the service industry is poised to experience a transformation where gratitude meets innovation, creating a win-win situation for both customers and service personnel.