SAP SE has unveiled Joule, a groundbreaking natural-language, generative AI copilot set to revolutionise business operations.
Joule will be seamlessly integrated throughout SAP’s cloud enterprise portfolio, offering proactive, context-aware insights derived from SAP solutions and third-party sources. By rapidly processing and contextualising data from various systems to deliver intelligent insights, Joule aims to accelerate work processes, enhance business outcomes, and ensure security and compliance. The introduction of Joule builds on SAP’s legacy of pioneering technology that delivers tangible results.
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A Game-Changer for Business and Technology
Christian Klein, CEO and member of the Executive Board of SAP SE, remarked, “With almost 300 million enterprise users around the world working regularly with cloud solutions from SAP, Joule has the power to redefine the way businesses – and the people who power them – work. Joule draws on SAP’s unique position at the nexus of business and technology and builds on our relevant, reliable, responsible approach to Business AI. Joule will know what you mean, not just what you say.”
Joule: Transforming SAP Applications
Joule will be integrated into SAP applications across various domains, including HR, finance, supply chain, procurement, and customer experience, as well as into SAP Business Technology Platform. Joule is set to revolutionize the SAP user experience by offering answers to questions or solutions to problems framed in plain language. Joule leverages a vast repository of business data from SAP and third-party sources, ensuring context retention. For example, a manufacturer can seek Joule’s assistance in understanding sales performance. Joule can identify underperforming regions, link to other data sets revealing supply chain issues, and offer potential fixes. In HR, Joule will assist facilitate unbiased job descriptions and generate relevant interview questions.
Recognizing Responsible Generative AI
Phil Carter, Group Vice President, Worldwide Thought Leadership Research at IDC, stated, “As generative AI moves on from the initial hype, the work to ensure measurable return on investment begins. SAP understands that generative AI will eventually become part of the fabric of everyday life and work and is taking the time to build a business copilot that focuses on generating responses based on real-world scenarios – and to put in place the necessary guardrails to ensure it’s also responsible.”
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Joule’s Availability and SAP’s Enterprise AI Strategy
Joule will be accessible with SAP SuccessFactors solutions and the SAP Start site later this year, followed by availability with SAP S/4HANA Cloud, public edition early next year. Further rollouts with SAP Customer Experience, SAP Ariba solutions, and SAP Business Technology Platform are planned, with additional updates across the SAP portfolio set to be announced at upcoming events.
Joule builds upon and enhances SAP’s existing Business AI offerings. More than 26,000 SAP cloud customers have access to SAP Business AI, covering multiple scenarios and partner solutions. SAP’s comprehensive strategy includes direct investments in AI, partnerships with industry leaders such as Microsoft, Google Cloud, and IBM, and collaboration with global venture capital firm Sapphire Ventures LLC, which has dedicated over US$1 billion to fund AI-powered enterprise technology startups.
About SAP
SAP’s strategy is to help every business run as an intelligent, sustainable enterprise. As a market leader in enterprise application software, the company help companies of all sizes and in all industries run at their best: SAP customers generate 87% of total global commerce.
Its machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP helps give people and organisations deep business insight and fosters collaboration that helps them stay ahead of their competition.