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Nigeria Telcos begin Implementation of Uniform Shortcodes

Nigeria Telcos begin Implementation of Uniform Shortcodes

March 11, 2023
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Nigeria Telcos begin Implementation of Uniform Shortcodes

Modupeoluwa Olalere by Modupeoluwa Olalere
March 11, 2023
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Nigeria Telcos begin Implementation of Uniform Shortcodes
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Nigerians will soon benefit from a unified set of shortcodes for telecoms services across all network providers, based on a recent industry development prompted by a Nigerian Communication Commission regulation (NCC).

The Association of Licensed Telecom Operators of Nigeria (ALTON), which represents network operators in Nigeria, has announced the start of harmonized short codes across all networks in response to the NCC’s regulatory modernization drive.

Gbenga Adebayo, ALTON’s chairman, spoke. The association says standardized shortcodes will streamline industry operations, make it easier for Nigerians to remember a single code for a range of services across all networks, and establish a regulatory framework that follows worldwide best practices.

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NCC rolling out shortcodes

According to the Nigerian Communications Commission (NCC), network providers have started deploying short codes. Subscribers had time to adjust. “We believe this will improve the consumer experience on the network.”

As part of the shortcode harmonization process, the standard short codes users use must be the same across all networks. Simply put, the same function can be carried out across all mobile networks using the same codes.

According to Adebayo, the old and new common codes will operate simultaneously throughout the migration period, which will end on May 17, 2023, after which the old codes will be discontinued.

These are the proposed harmonized shortcodes:

Call Center/Help Desk: 300

Voice Mail Deposit: 301

Voice Mail Retrieval: 302

Borrow Services:303

STOP Services:304

Check Balance: 310

Credit Recharge: 311

Data Plan: 312

Shared Services:321

Data Plan Balance: 323

Verification of SIM Registration/NIN-SIM Linkage: 996

Porting Services (MNP):2442

The NCC may allow a shortcode between ALTON and security services like the Nigeria Police Force (NPF) to help citizens amid security emergencies.

First Bank naira cards can no longer be used online internationally

Views on the shortcodes

System-specific 

Before its adoption, every network provider had a shortcode for services Nigerians use daily. 

This may also require them to recharge their phones, renew their data contracts, pay their bills, transfer money, and possibly even contact customer service.

These shortcodes would give Nigerians access to a single system for their daily needs and services, irrespective of the network provider they select to utilize.

Service improvement 

Shortcodes benefit Nigerians by providing tailored customer service. Shortcodes were once network-provider-specific and less particular.

For those who lack the patience to wait until their immediate requirements are addressed, the procedure might be redundant and time-consuming if a code promotes a list of services in which the customer has no interest. 

A universal code allows Nigerians to access a certain service quickly.

Simplicity and ease 

There are various advantages to using service-specific shortcodes rather than memorizing a long list of network provider codes. It’s possible that users of a variety of network providers will occasionally be required to guess a code.

The standardized shortcodes for all networks allow customers to communicate successfully with network providers and create a record that is simple to store and retrieve at any time.

Nigerians can only hope that the policy change does not result in poor service delivery and unnecessary struggle to tackle one of their biggest problems dealing with network providers. The shortcode’s efficacy is unknown.

Tags: AltonNCCshortcodesTelcos
Modupeoluwa Olalere

Modupeoluwa Olalere

Modupe is a tech content writer with 3+ years of experience turning complex ideas into clear, engaging stories. She covers innovation, digital trends, and emerging technologies. When she’s not writing, she’s exploring new tools or tracking trends shaping Africa’s tech ecosystem.

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