Telkom South Africa announced on Tuesday that it will raise prices for its fixed broadband and voice services, effective April 1, 2025.
This decision comes in response to increasing operational costs and external economic pressures, including rising inflation, energy costs, and a weakened exchange rate.
Reasons behind the price adjustments
The price hikes are attributed to the economic challenges South Africa is facing.
Telkom noted, “South Africa continues to face economic challenges, including rising inflation, increasing energy costs, and a weakened exchange rate, all of which put pressure on businesses across various sectors”. These macroeconomic factors drive up the cost of delivering services, particularly in industries reliant on infrastructure, technology, and operational investments.
Lunga Siyo, CEO of Telkom Consumer Business, acknowledged that while price increases can be challenging for customers, they are necessary to ensure the company continues providing reliable, high-quality services.
Telkom emphasised that these adjustments are essential to maintaining its commitment to delivering quality service while remaining competitive. The company has worked to keep increases to a minimum while maintaining its value-driven offerings.
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Details of the price adjustments
The tariff adjustments will affect consumer fixed voice, SMB fixed voice, DSL, and fibre services. Consumer fixed voice tariffs will increase by an average of 12 per cent for legacy products and 6 per cent for current products. SMB fixed voice will see an average increase of 12 per cent for legacy products, 6 per cent for current products, and 6 per cent for PABX products.
Both consumer and SMB DSL services will experience a 12 per cent price increase, while fibre tariffs will rise by an average of 6 per cent.
Telkom remains committed to being a trusted partner in connectivity. It continues to invest in infrastructure and customer experience to provide seamless and efficient services nationwide. The full details of the price adjustments can be found on Telkom’s website.