TTEC Holdings Inc. announces the inauguration of a new global customer experience delivery centre in Cape Town, South Africa.
Renowned for its AI-enabled CX solutions, TTEC, serving diverse industries such as automobile manufacturing, telecommunications, and healthcare, extends its global footprint with this strategic move.
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Enhancing Delivery Capabilities in Africa
Adam Foster, President of TTEC EMEA, expresses excitement about the new delivery centre, emphasising South Africa’s position as a premier onshore and nearshore delivery location. The company, which previously operated out of a shared site in Cape Town, aims to strengthen its presence in the region by bringing jobs and expanding its delivery capabilities.
The dedicated new site, located in a desirable neighbourhood with access to a talented workforce and valuable local amenities, aligns with TTEC’s commitment to an improved employee experience. The expansion reflects the company’s long-term vision for Africa, with plans to open additional delivery centres on the continent in 2024.
Acknowledgement and Economic Contribution
Mireille Wenger, Western Cape Minister of Finance and Economic Opportunities, expresses gratitude to TTEC for its faith and confidence in the province and its people. She acknowledges the significance of investments in Business Process Outsourcing (BPO), highlighting their role in economic growth, investment, exports, and crucially, skills and career development.
This investment, according to Wenger, aligns with the principles of good governance, leveraging the region’s great skills and determination. She sees investments like these as essential elements in fostering economic growth and providing opportunities for skills development and career advancement.
Long-Term Commitment and Job Opportunities
TTEC’s decision to open a dedicated delivery centre in Cape Town is not just a short-term strategic move. The company expresses its commitment to a long-term presence on the continent. The announcement comes with plans to open additional delivery centres in Africa in 2024, indicating a sustained focus on leveraging the talent and resources available in the region.
Job seekers interested in opportunities at the new Cape Town delivery centre can find information on the company’s website. The company’s emphasis on job creation aligns with its broader vision of providing exceptional customer experiences while contributing to local economies.
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About TTEC
TTEC Holdings, Inc. stands as a leading global CX technology and services innovator, specialising in AI-enabled digital CX solutions. The company’s proprietary cloud-based CXaaS (Customer Experience as a Service) platform delivers technology and operational orchestration at scale. With a focus on outcome-based solutions, the company serves iconic brands, offering CX excellence across virtual interaction channels and the entire customer journey.
TTEC’s Digital business designs, builds, and operates omnichannel contact centre technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Engage business focuses on digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions. Operating on six continents, TTEC’s 64,400 employees blend technology and humanity to deliver happy customers and differentiated business results.