Just two weeks after debuting at an event in Nigeria, Uber rolled out its Audio Recording Safety feature in Kenya.
Audio Recording, which will enable customers of the ride-hailing service to record audio during trips “for added safety,” was announced at the beginning of the month. This change is part of Uber’s continuing effort to increase security for its users.
Users may feel more at ease knowing they have an extra safety net in place with the Audio Recording feature. In the case of an emergency, both passengers and drivers may activate this function to send the trip’s audio to the Uber support staff.
Uber guarantees customers’ privacy and security by having their journey records encrypted and saved locally on their own devices. The recorded audio is inaccessible to the user and may only be shared with Uber’s Support staff in the event of a safety concern.
The audio recording function is simple to activate. Users may activate it by clicking the shield symbol on the map. Riders will get a warning once the feature is active, letting them know that their journey may be recorded. Users have quick access to the safety toolbox throughout the trip, and the start and stop buttons next to “Record Audio” allow them to begin and stop recording, respectively.
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Uber has added an Emergency Button feature
Uber’s initiative is admirable considering that it seeks to fill a critical need in the industry. There have been alarming reports of mishaps on rides, and this option might provide riders a way out in the worst-case scenario.
However, there is a genuine fear that passengers might be put in harm’s way if an Uber driver finds out about the recording and behaves irrationally as a result. Taking care of these potential problems and protecting both passengers and drivers is a top priority for Uber.
In addition to the Audio Recording capability, Uber has added an Emergency Button feature to the app. Uber has teamed up with Sety, a company that develops on-demand safety technologies and emergency response data systems, to better respond to urgent circumstances.
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Locating and pressing the Uber Emergency Button is a breeze. Users can access “Emergency Assistance” by selecting the blue safety shield and then the red alarm icon.
When activated, the user is immediately connected to emergency services and crucial information such as GPS position, vehicle manufacturer and model, and license plate is sent to the appropriate authorities. This allows for prompt action to be taken in the event of an emergency.
