Zamtel unveils five-year corporate strategy to drive innovation and sustainable growth

Zamtel on Wednesday announced its five-year corporate strategy for 2025–2029, which gives it an opportunity to lay the groundwork for an ambitious restructuring.

The business is reaffirming its commitment to innovation, client excellence, and sustainable growth as the telecom industry evolves.

It stated, “Our 2025-2029 Corporate Strategy gives a blueprint of our roadmap to market leadership and profitability.”

“We’re excited to share our vision for the future and the bold steps we’ll take to drive innovation, growth, and customer satisfaction in the years to come.”

The six primary pillars of this strategy will determine Zamtel’s course of action over the next six months, guaranteeing that it stays innovative, competitive, and customer-focused.

Here are the six pillars;

Winning with Customers

A fresh emphasis on the customer experience lies at the core of Zamtel’s strategy. The business is dedicated to increasing customer interaction, delivering better services, and ensuring that clients get the greatest telecom options available. Zamtel wants to improve its relationship with its subscribers by offering cutting-edge goods, individualised services, and smooth interactions.

Strengthening Technology, Processes, and Systems

Zamtel is aware that digital technology is the way of the future. The business will make significant investments over the next five years to modernise its technological infrastructure, streamline operations, and install state-of-the-art tools to boost productivity. These developments will boost overall service reliability, network quality, and the introduction of new services.

Investing in Human Capital Management

The foundation of any successful organisation is its people. Through training, upskilling, and cultivating an innovative culture, Zamtel intends to invest in workforce development. The organisation hopes to improve efficiency, drive performance, and establish itself as a top employer in the telecom sector by assembling a strong and competent workforce.

Financial Capital Sourcing for Sustainable Growth

Zamtel will actively look for financial capital to assist important initiatives in order to support its ambitious corporate plan. The business is dedicated to making sure it has the resources required to successfully carry out its goal, whether through strategic alliances, investments, or creative financing schemes.

Accelerating Mobile Money Growth

Zamtel is stepping up its efforts to increase its presence in the mobile money market as digital financial services continue to gain popularity. By improving its mobile money services, expanding accessibility, and offering both individuals and companies easy digital payment options, the company hopes to promote financial inclusion.

Strengthening ESG (Environmental, Social, and Governance) Initiatives

Zamtel is dedicated to contributing positively to the communities it works with. Sustainability, social responsibility, and sound corporate governance will be the main focuses of its ESG approach.

Hon. Felix Mutati, Minister of Science and Technology, graced the occasion. Mr Cornwell Muleya, CEO of the Industrial Development Corporation (IDC), and Minister of Tourism Rodney Sikumba were also in attendance.

Other high-ranking government officials, business leaders, and influential figures from the corporate and business world attended the event.