The Nigerian Communications Commission (NCC) has instructed Mobile Network Operators to compensate customers in areas where network performance fails to meet established standards.
- The Nigerian Communications Commission (NCC) has instructed Mobile Network Operators to compensate customers in areas where network performance fails to...
- How the compensation would be disbursed In a statement released on Sunday, the Commission’s Head of Public Affairs, Nnenna Ukoha, disclosed...
- “Subscribers should not be made to bear the full burden of service disruptions where operators fail to meet prescribed standards...
- “Telecommunications services today underpin economic activity, social interaction, and access to digital opportunities.
Keep reading for the full breakdown on Airtime credits — everything you need to know is covered below.
How the compensation would be disbursed
In a statement released on Sunday, the Commission’s Head of Public Affairs, Nnenna Ukoha, disclosed that affected subscribers will be issued airtime credits. These credits, she noted, will be determined by users’ average spending habits and their presence in local government areas experiencing service disruptions.
“Subscribers should not be made to bear the full burden of service disruptions where operators fail to meet prescribed standards of service delivery.
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“The compensation will be provided in the form of airtime credits, calculated based on subscribers’ average spending patterns and their presence within local government areas where service failures occur,” the commission said.
Customer priority
The NCC said the directive aligns with its consumer-focused regulatory approach, which prioritises subscribers in Nigeria’s telecommunications landscape.
“Telecommunications services today underpin economic activity, social interaction, and access to digital opportunities. When service quality is poor, the consequences affect productivity, commercial activities, and even public confidence in our communications system,” the statement read.
In addition, the regulator ordered Tower Companies, responsible for essential infrastructure such as masts, to channel the fines imposed on them into tangible infrastructure upgrades to improve network quality.
“The commission will continue to reinforce the obligation of operators to invest consistently in network resilience, capacity expansion, and infrastructure upgrades to meet the growing demand for telecommunications services,” it said.
NCC reiterates its commitment
The Commission reaffirmed its commitment to using regulatory measures to enhance fairness, transparency, and accountability, enabling subscribers to enjoy improved service standards.
“Further to this directive, the commission is also mandating Tower Companies to invest in infrastructure with measurable outcomes using sums that it has fined these companies, in addition to other financial fines the commission will deem appropriate,” the statement concluded.