Uber Eats, a popular online food ordering and delivery service, has launched new in-app safety features to protect its couriers amid increased theft and violence among eCommerce delivery workers in South Africa.
The platform will implement safety measures to make its delivery partners’ workplaces safer and promote road safety for all motorists.
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Uber’s commitment to user safety explained
Uber South Africa Communications Head Cassie Jaganyi highlighted the company’s dedication to passenger safety. She said these additional tools show the platform’s commitment to workforce security.
According to Jaganyi, this concept relies on Aura, an on-demand emergency response platform. If they have an accident, delivery drivers can call for medical and security help at the tap of a button.
The new safety tools include a complete toolkit with various safety features and materials. They offer emergency help, the option to record audio during deliveries, and the ability to share trip information with trusted contacts. This toolkit has been available to Uber’s ride-hailing users and will now be available to delivery partners.
Courier vehicles have become targets for South African thieves stealing costly goods and cars, underscoring the need for improved safety. Auto theft accounts for 45 percent of national vehicle-related crimes, while hijackings account for 55 percent Commercial cars have a 64 percent hijacking danger compared to a 36 percent theft risk.
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Uber Eats’ commitment to safer deliveries
Uber Eats is adding safety features to its app to curb the risk for violence. These features include 12-hour driving limits per day, destination transparency and seat belt reminders. Being tired can make one less alert and slow their reactions, hence, the driving limit is aimed at reducing accidents caused by tiredness.
The timer restarts itself every six hours, letting drivers know when their 12-hour driving window is almost up.
In addition, the app will make an audible “ding” sound before each trip to remind drivers of four-wheel cars to fasten their seat belts.
Another innovative feature is the location transparency feature, which lets delivery drivers see where their packages are going ahead of time. This helps them plan their routes better, which makes them safer and speeds up delivery times.
These initiatives reflect Uber’s commitment to prioritising the well-being of its workforce while addressing the unique challenges couriers face in the region.
Uber Eats continues to evolve its safety measures, reinforcing its dedication to protecting those who rely on its services.